BNK603 – MF-2010
Which of the following statements best explains the systems thinking approach?
It is a conceptual framework that facilitates the appreciation of the patterns of the complete system
It is an exploring question about issues which are not clearly defined and having no precise answers
It is an arrangement of parts which interact with each other within it's boundaries to function as a whole
It is involvement of the principles and empirical processes of discovery and demonstration of features
What is a bank operating model?
It is a document that describes bank's current status
It is a generalized view of data representing the real world
It is a summary of how the bank operates
It is a description of the structure of data elements
What does the abbreviation NEDs stands for?
National Endowment for Dictatorship
Non-Executive Directors
Which of the following is NOT a component of a profit booster?
Increasing returns
Competitor lock-out
Strategic economies
Strategic rigidity
All of the following are the deficiencies encountered in retail banking, with respect to technology, EXCEPT:
Lack of convergence amongst available channels
Presence of customer profiling and connectivity
Lack of proper decision support systems
Concept of branch customer as against bank customer
What does the abbreviation CAAML stands for?
Canadian Avalanche Association Markup Limited
Chinese Agents Asset Management Limited
Client Acceptance and Anti-Money Laundering Policy
What is personal loan?
A loan from a lender that is not secured by any property
A loan that is not sponsored by the federal government
A loan that provide funding when other financial aid does not cover costs
A loan that originate outside of the bank and usually require a separate application
Which of the following factors is responsible for steady growth in personal deposits?
Record outflows of withdrawals
Record outflows of remittances
Record inflows of withdrawals
Record inflows of remittances
All of the following are the categories of risk for financial service, EXCEPT:
Operational
Technological
New products
Competitive
All of the following are the categories of risk for human resource, EXCEPT:
Defalcation
Organizational
Technological
Compensation
Banks can generate more value from existing customer in all of the following ways, EXCEPT:
Prices
Expanding product lines
Increasing share of wallet
Increasing profits
Which of the following is not the Three D described in the Net Promoter Score?
Design
Deliver
Develop capabilities
Deploy
What does the upper left box represent in the Net Promoter Score?
False profits
Unhappy and unprofitable
Happy but thrifty
Ambivalent
As developing economies grow, why demand for ordinary non-life insurance is growing rapidly?
· Because insurance awareness and the rapid acquisition of new assets drive demand to protect both cash flow and lifestyle from unexpected events
· Because insurance oblivion and the rapid dumping of new assets drive demand to protect both cash flow and lifestyle from unexpected events
· Because insurance oblivion and the rapid dumping of new assets drive demand to protect both cash flow and lifestyle from expected events
· Because insurance awareness and the rapid acquisition of old assets drive supply to protect both profits and lifestyle from expected events
What the banks should do to take advantage of the opportunity to create profitable consumer-finance business?
They must contract new business models and find ways to team up with old partners
They must develop new financial models and find ways to team up with new employees
They must develop new business models and find ways to team up with new partners
They must contract old financial models and find ways to team up with old employees
Who says that “people use to say’ save now buy later’. Now it’s all about affordable indulgence”?
Chanda Kochhar
Rajiv Jamkhedkar
Jamkhedkar
Schroders
Which of the following will occur if the BOP penalties are eliminated?
Increase passive income for the BOP
Increase effective income for the BOP
Increase earned income for the BOP
Increase portfolio income for the BOP
In which of the following ways would the analysis of base of the economic pyramid markets help governments?
Identifying business opportunities
Focusing on reforms needed in the business setting
Developing products and services
Diminishing investments and returns
What is the purpose of developing the Code of Consumer Banking Practice for retail banking? 3
BOP is characterized not only by low income but also by several other shared characteristics. What are these characteristics? 3
What are the constraints of personal financing/loans? 5
Explain any five actions you can take to deliver the Three D’s to your customer. 5
Explain the adaptive IT architecture with the help of an example. 5
